bylaw enforcement & ticket payment information.
Bylaw Enforcement Information
Except for public safety matters, all complaints need to be in writing and include your name, address, and phone number, the location of problem property, and some details about the issues. Licence plate detail is very helpful in a parking complaint. Submissions are queued and an Officer will contact you as soon as possible.
- Fax your letter or complaint form to (250) 391-3433
- Email the Department – complete the feedback form below.
- Visit Langford City Hall, 2nd Floor, 877 Goldstream Avenue, Mon-Fri 8:30 am – 4:30 pm
For urgent matters after hours call (250) 857-0400 to reach a Bylaw Enforcement Officer if one is on duty. If your call is unanswered please leave a message.
Currently, the Bylaw Department acts on matters only when two complaints in writing are received, except for public safety matters. This policy helps ensure the fair and efficient application of staff and resources, but can change without notice in response to circumstances in the community. Secondary suite issues have additional requirements; see the Topics list.
- The City’s False Alarm Dispatch Bylaw applies to all users of structure and area intrusion alarm systems in Langford.
- The Bylaw requires that all alarm systems require the users obtain a permit for their system from the City. The permits are available at no charge, so we encourage you to apply now.
- The Alarm Registration Application Form is to be completed and returned with 30 days of the date of your business license application.
- If you have any questions, please contact Bylaw Enforcement at (250) 474-0604 or via email at firstname.lastname@example.org.
- Langford’s Building Bylaw requires a permit be obtained for all construction and demolition and for many accessory structures and major renovations such as decks, sheds, and suites. This Bylaw regulates pool location and enclosure. Property owners are encouraged to always call first to ask if a permit is needed for the work they plan. Note that construction noise is regulated by the Noise Bylaw.
- The Zoning Bylaw stipulates fence height but the location, maintenance, ownership, and mis-use of fences are private law matters between property owners not actionable by the City. Fences encroaching in the right-of-way are an Engineering Department concern (250-474-0068).
Established in 2011, the goal of the grant is to assist organizations and schools in the West Shore area to develop projects or initiatives focused on the prevention of drug and alcohol use, reducing crime and promoting public safety. Programs must be community based and not for profit.
The funding for this initiative has come from Council supported reallocation of revenue generated during criminal record checks for the municipalities of Langford, Colwood, and View Royal.
West Shore CPAC will give preference to projects which:
- are tailored to meet the needs of a specific school or community
- involve youth, seniors or at risk populations
- promote healthy choices and lifestyle
- promote public safety
Proof of Expenditures
Once your event, activity or service have been completed, please submit receipts showing the exact use of the funding received within two months of your project being completed. If receipts are not received, you will not be eligible for future funding. In some cases, you may be asked to attend and provide presentation in person to the West Shore CPAC.
You may decide to have just one activity or hold several events throughout the year. All activities must be completed and the receipts submitted as per the Call for Proposals document. The application form can be dropped off and addressed as follows:
West Shore RCMP CPAC
Attn: West Shore RCMP Community Policing Section
698 Atkins Ave
Victoria, BC V9B 3A4
Click here to get the CPAC application form
West Shore CPAC sub-committee meets twice per year, thus applications are reviewed two times per year. Deadlines are as follows:
- The last Friday of February each year, by 4:00 pm
- The last Friday of September each year, by 4:00 pm
The City contracts CRD Animal Services for enforcement of the Animal Bylaw. The Langford Animal Control Officer can be reached by calling (250) 478-0624. Dogs can pose a public safety risk and must be on the property of their owner unless they are under effective control by someone. In playgrounds and on beaches dogs must be leashed, and dogs are completely prohibited from all City sport facilities and beaches in summer. Council recently introduced a “poop scoop” requirement applying to all lands.
Other problems addressed by the Animal Bylaw include excessive barking, feces in back yards, insufficient animal care, kennels, and licensing.
Land use contrary to the property’s zoning as set out in the Zoning Bylaw can result in some of the largest, most complex files for the department. Unpermitted land use may underlay a wide range of problems including inordinate traffic volume, parking congestion, unsightly premise, and noise. Home occupations, for example, can become so successful they alter the residential character of a neighbourhood. What appears an unsightly premise issue may in fact be salvage and recycling in excess of the hobby level.
In Langford, properties may contain only one unenclosed, unlicensed vehicle (not counting RVs) kept in a side or rear yard, but no unenclosed vehicle parts. Note that a vehicle carrying storage insurance is not “licensed” according to the bylaw. A proliferation of unlicensed vehicles or parts on a property or the street may indicate an auto repair business, auto sales (curbing), or pay-parking.
The Noise Bylaw does not set out times of the day when residential disturbances are ok, although disturbances after 11 pm are necessarily prioritized more urgently. Immediate relief for a disturbance may be obtained by calling the RCMP (250) 474-2264 but repeat disturbances and chronic noise should be reported to Bylaw Enforcement.
Businesses may be required to take all reasonable steps to mitigate noise from their activities, depending on circumstances. Construction noise disturbances are lawful 7 days a week but only between 7 am and 7 pm or sunset (whichever is latest). Road works and emergency response are two activities exempt from the Noise Bylaw.
Noise cases always require two complaints in writing and all parties must complete a Noise Evidence Log of disturbances so that the Bylaw Officer, and potentially the courts, can compare the type, frequency, volume and duration of noise with what is reasonable for the permitted land use.
Find out more about campfires and how to obtain a permit here.
Fireworks sales are now banned everywhere in the Capital Region, including all West Shore communities. Discharges of consumer (“family fireworks”) are allowed only under permit on October 31 between 5:00 pm and 10:00 pm. Call Langford City Hall for permit and annual Fireworks Safety Course information at (250) 478-7882.
To Obtain a Permit
PERSONS WISHING TO HAVE A FIREWORKS EVENT and have taken the West Shore Fireworks Safety Course within the past three years (2018 or later) may obtain the permit from their Municipality (City Hall). Please call ahead to ensure access to municipal offices:
- City of Langford, 877 Goldstream Avenue, (250) 478-7882
- City of Colwood, 3300 Wishart Road, (250) 478-5999
- Town of View Royal, 333 Island Highway, (250) 479-7322
- District of Highlands, 1980 Millstream Road, (250) 474-1773
PERSONS WISHING TO HAVE A FIREWORKS EVENT IN LANGFORD but have NOT taken the West Shore Fireworks Safety Course within the past three years (2018 or later) MUST FIRST COMPLETE the online West Shore Fireworks Safety Course -West Shore Residents ONLY. Once the online West Shore Fireworks Safety Course has been completed and passed (minimum 10/12), an online Fireworks Permit Application is to be completed, printed off and brought in with the permit fee (cash only please) to obtain the Fireworks Permit from the persons respective Municipal Hall.
- PERMITS MUST BE OBTAINED BEFORE 12:00 pm (noon) ON OCTOBER 30, 2020
- Everyone must have a permit to possess or discharge any fireworks;
- Permits are issued only to persons 18 years of age and older; and
- No fireworks or firecrackers may be sold or traded in these municipalities.
Consult the complete bylaw for full information – including permit costs and other requirements – before planning your event.
PLEASE NOTE: The issuance of fireworks permits will be contingent on current fire conditions.
Types of Permits
- Consumer (family) and Display fireworks permit – Valid only on October 31st
- Pyrotechnic fireworks permit (Community Events)
Fireworks Safety Course
Completion of the Fireworks Safety Course is required for those wishing to obtain a consumer (family) fireworks permit. (Only Valid on October 31st of each year)
- Click here for the Firework Application – Consumer and Display
- Click here for the Pyrotechnics Application.
Please note: The certificate of completion for the Fireworks Safety Course is valid for three years. If you took the course in 2017 you are required to take it again. If you took the course in 2018 or 2019 you may want to take it again to refresh your safety knowledge, but you do not need to repeat the course in order to apply for a permit.
Visit the CRD Website for animal-related (dogs and horses) Halloween/fireworks tips.
The Traffic Bylaw regulates parking, right-of-way use, and road work in the City. The most common parking infractions are: contrary to posted sign; on-street on a 6m wide road; over a sidewalk or bike lane; an unlicensed vehicle; blocking a driveway or hydrant; and in excess of 72 hours. Parking problems are urgent only when the vehicle poses a public safety risk.
It is a bylaw offence to cycle without a helmet, work in the right-of-way without permit, or transport unsecure loads. Heavy trucks, speed, and risky driving are regulated other ways, see the Topics list. When lodging a parking complaint, licence plate information can be key.
Park visitors are most concerned about alcohol use and the associated noise, uncontrolled dogs, obnoxious behaviour, amenity damage and public safety risk that result. Alcohol cannot be consumed or possessed in a City park. The Parks Bylaw also prohibits “stunting,” a flexible term applied to many activities that interfere with other users’ enjoyment of the park.
Many park issues are regulated by the Animal Bylaw such as leashing of dogs on beaches Sept 16 through May 30, and the total ban of dogs on beaches in summer and in sports facilities at all times. Parks are closed from sunset to sunrise; Bylaw Enforcement Officers and security guards routinely patrol parks day and night in summer.
Information about you is generally protected by law from disclosure, and Bylaw Enforcement Officers take great care to not convey detail that may identify you to the person who is the subject of a complaint. For the protection of all parties, however, anonymous complaints are never actioned.
Suites are often believed to cause over-demand for street parking in an area. Legal suites have a parking space provided on-site but there is no bylaw provision compelling the tenant or guests to park in that space only. Suite enforcements can be multi-faceted involving not only the Zoning Bylaw for occupancy and density limits, but also building permits, fire safety, unsightly premises, noise, dog control, and covenants.
The department investigates suites only when two complaints in writing are received. Persons reporting must live within 50 m of the suite property and be able to cite, in concrete terms, how the suite negatively affects the enjoyment of their property. The Bylaw Department does not action tenant reports of unethical landlords or substandard suites; please consult the Residential Tenancy Act.
The Sign Bylaw enforcement is currently prioritized such that hazards garner the most attention. Signs posted in developed boulevards can damage underground irrigation; signs on sidewalks and boulevards can present a tripping hazard or a traffic sightline problem.
Speed and driver behaviour are regulated by the Motor Vehicle Act enforced by the Westshore RCMP and the Integrated Road Safety Unit (IRSU). Citizens with concerns about neighbourhood traffic can request the Bylaw Department assess speed and volumes via an application of SpeedWatch. An assessment may help with decision-making when citizens request enforcement or changes to the roadway. SpeedWatch can also be used by trained volunteers to slow traffic in their neighbourhood on a regular basis.
- Tickets can be paid in person at Langford City Hall (2nd Floor, 877 Goldstream Ave, Langford BC, V9B 2X8).
- We accept debit, cheque or cash. We do not accept credit card payments.
- Tickets can be dropped off in the City of Langford Drop Box 24 hours a day
Citizens frequent call for information about trees and the law. The City does not have a “tree bylaw” although some Langford properties have a covenant on title to protect notable trees. The City does have numerous Development Permit areas where tree, vegetation and land alteration must not occur unless a permit has been issued.
Officers may intervene to stop work in progress and assist the property owner to engage with the Planning Department (250-474-6919) to meet requirements. Property owners are encouraged to always call first to check if a permit is needed for the work they plan.
Trees overhanging a property line may damage buildings or cause heavy cleanup work but these are a private law matter between neighbours and the Bylaw Department will be unable to assist. Trees located within the road right-of-way, however, are a Parks Department concern, so reports or queries may be directed to (250) 391-3162.
Trespass by neighbours, development, or strangers onto private property can be distressing. Trespass is always either a private law or criminal matter and municipal Bylaw Enforcement Officers will be unable to assist.
Drivers of trucks with three or more axles are required by the Truck Route Bylaw to traverse Langford only on the designated truck route, until the route brings them as close to their destination as possible. At that point drivers may leave the route and travel to their destination, returning to the truck route before continuing onward. Route roads are: the Trans Canada and Sooke Road for east-west travel; and Veteran’s Memorial Parkway for north-south travel, and Langford Parkway leading from Veteran’s Memorial westward toward the City’s business parks.
Lodging a complaint about trucks off-route? Trucking company name and licence plate details can be crucial. Route enforcement utilizes methods ranging from traffic stops to dispatcher warning letters and educational mailing-outs to truck associations. Enforcement benefits the community by reducing noise and pedestrian hazards in neighbourhoods, and wear and tear on streets.
The term “unsightly” applies quite narrowly to properties with accumulations of garbage, interior furniture or appliances out in the yard, graffiti, pet feces, derelict trailers, etc. Poorly maintained and unsafe properties are not regulated by the Unsightly Premises Bylaw nor are weeds or overgrown lawns. Overgrown lawns are not a high fire hazard due to the low fuel load they contain.
Dumping garbage on any open land is illegal under municipal, regional district, and provincial law; however, unauthorized use of a garbage bin is “theft of service” and is not a bylaw matter. Squatter camps are investigated for the public safety risk of garbage accumulations, hazardous waste, and unlawful fires.